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User Name Thread Name Subject Posted
G-Force Tech: Help please - Frozen laptop (14) Tech: Help please - Frozen laptop 11 Dec 15

Our laptop, running Windows 8, has always booted up straight away, no problem. Now, suddenly, when we switch on the first thing we get is a screen asking for a four-digit password. As far as we know we have never had to create a password, and we don't seem to be able to get past this screen (we've tried '0000' but that didn't work).

Anyone know how we get past this ? (someone told us we may have a virus, but we've no idea how). We're not very techie, but any comments will be gratefully considered.

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